How can we help?

Two ways: a sign-in link sent to your email or your Ticketmaster account.

Check your spam and junk folders first, and give it a minute. If it still hasn't arrived, the address may not match the one on your account — try the email address on your ticket account, or contact us below.

Sign-in links last 15 minutes. Request a new one from the sign-in page.

Each link works only once. If you opened it twice, or your email app previewed it, request a new one.

Your request timed out, or you started on one device and finished on another. Start again on the device you want to be signed in on.

You can request three sign-in emails per hour. Wait a bit and try again — or use the 6-digit code from an email you already received.

Codes are six digits and come from your most recent sign-in email. You get five attempts; after that, request a new link.

Your tickets, seats, invoices, and member benefits live in your ticket account. Connecting it is what lets us show them to you.

You have an account with us, but it isn't linked to a ticket account yet. Sign in with Ticketmaster once and the connection is made.

This usually means a link was opened twice or sat too long. Start sign-in again from the beginning. If it keeps happening, contact us below.

Sessions last 30 days. Signing out, clearing cookies, or browsing privately will end it sooner.

You can sign in with either address. Your tickets, invoices, and benefits appear once your ticket account is connected.

Sign in and open My Tickets in the member hub. To access your tickets, please download the Official Blackhawks Mobile App

We refresh your ticket account information once a day. If something looks wrong, use the Refresh button on My Tickets or My Invoices to pull the latest right away.

It pulls your current tickets and invoices from your ticket account immediately, instead of waiting for the daily update.

Refresh is available once a day per account. The button tells you when it's available again.

Refresh isn't available on your account right now. Your information still updates automatically every day.

No. That just means you haven't used Refresh yet. Your information still syncs daily.

Usually your ticket account isn't connected yet, or your seats sit under a different ticket account. Connect your Ticketmaster account first. If it's still empty after that, contact us below.

My Invoices shows outstanding balances and what's already been paid.

If you are on a payment plan, your payment will be automatically applied at the next payment date. If you are looking to pay in advance of that date or are not on a payment plan, payments can be made via Ticketmaster Account Manager

Head to our products page

Yes, if you are shopping on Ticketmaster Account Manager; otherwise you can browse freely. You'll need to sign in with your Ticketmaster account to cart and buy tickets

That offer is limited to a specific group of members. If you think you should have access, contact us below and we'll check

Sign in with Ticketmaster — that's what connects your ticket account and unlocks the purchase.

There's a limit on how many tickets each account can claim for that game, and you've reached it.

You can buy during an early window, before tickets open to the general public.

When demand is high, fans join a queue and are let in to shop in the order they arrived.

Signing in holds your place in line to your account.

No — your place is tied to your account.

No. Nothing was reserved and nothing was charged. Try again when it tells you to.

You get a set amount of time to choose seats and check out. The countdown on screen is the one to go by — it varies from onsale to onsale.

It's an inactivity check, so seats aren't held by people who've walked away.

You'll need to rejoin the queue, and any seats you hadn't finished buying go back to other fans.

The queue is no longer needed — you can browse and buy normally.

Seats are held for you while you check out. The countdown on screen is the one to go by — the length varies by ticket type.

Those seats went back to other fans. Select seats again to keep going.

Availability updates live. Another fan selected them first — pick again from what's left.

That plan requires a minimum number of seats or games. Add more to continue.

That's temporary. Wait a moment and try again — nothing was reserved and nothing was charged.

It depends on the ticket type. If you see a seat map, you can choose. Otherwise we find the best seats matching what you picked.

It uses the same seats for the rest of the games you selected, wherever those seats are available.

Those sections have nothing available that matches your current selection.

Each plan sets its own range. Pick-your-own plans need at least five games, and no plan can include more than 41.

Each offer sets its own minimum and maximum. The limits show while you're selecting.

Some offers require a minimum order value before you can check out.

Credit is applied at checkout. If it covers your full total, you won't need a card at all.

There's an add-ons step after you choose seats.

No charge went through. Try again, or use a different card.

Your cart is unchanged. Check your cart and orders before trying again, so you don't order twice.

Give it a moment, and don't go back or submit your payment again — that's what causes duplicate orders.

Duplicate submissions are guarded against. If you see two orders, contact us below with both order numbers and we'll sort it out.

Due Today is your first payment. The rest are scheduled, and the full schedule shows at checkout before you confirm.

It appears right after checkout and by email. Check spam if you don't see it. All ticket, orders, and invoices can also be located within Ticketmaster Account Manager. Still missing? Contact us with the date and amount.

It helps us serve you better. It's optional unless a field is marked required, and you can come back to it later.

Unless you saw a confirmation, your order didn't go through. Check your orders before trying again.

Access your current preferences at our Blackhawks Preference Center

Use Email Preferences. You can opt out of everything, or just the types you don't want.

Yes. Order confirmations, invoices, and account notices still come through.

Yes, use Email Preferences within our Blackhawks Preference Center

Text START or STOP to BHAWKS or head to our Blackhawks Preference Center